If you can start your charge pumps on a restricted discharge, allow suction to establish itself then transition over by restricting flow to the standby while opening flow to the mainline pump the transition will be seamless. We had the same issue of loss of flow to the heaters which has since all but been elliminated. We utilize Flowserve DSTHF pumps which can tolerate a short run at or near deadhead to allow for a seamless tranition. The root cause for our flow interuptions were due to the violent foaming tendency of our gas oil flushant when it came into contact with the hot bitumen from the diluent recovery plant. In standby the flushant was not shut off so it eventually displaced all the bitumen in the trapped space within the pump. When started this gas oil slug foamed resulting in loss of flow.